This Privacy Notice explains the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
Consent – in specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
Contractual obligations – in certain circumstances, we need your personal data to comply with our contractual obligations.
Legal compliance – if the law requires us to, we may need to collect and process your data.
Legitimate interest – in specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your buying history to advise you of products or services suitable to your requirements. We also combine the buying history of our clients to identify trends to assist us the development of new products/services. We will also use your address details to send you direct marketing information, advising you about products and services that we think might interest you.
We want to provide you with the best possible service and this is assisted by our developing a comprehensive picture of you, combining the data we have about you. We can then use this to offer you appropriate and relevant products and services.
The data privacy law allows this as part of our legitimate interest in understanding our clients and providing the highest levels of service.
If you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Here’s how we’ll use your personal data and why:
We want to bring you detail of services and products that are most relevant to your interests at particular times. To help us form a better, overall understanding of you as a client, we combine your personal data gathered across the business as described above. For this purpose we also combine the data that we collect directly from you with data that we obtain from third parties to whom you have given your consent to pass that data onto us.
We know how much data security matters to all our clients. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will be deleted completely.
We sometimes share your personal data with trusted third parties.
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
Sharing your data with third parties for their own purposes which we will only do this in very specific circumstances, for example:
You have the right to request:
You have the right to request a copy of any information about you that Lothbury UK holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact the Compliance Officer, Lothbury UK Ltd, Bank House, 18 White Friars, Chester, CH1 1PW, or email firstname.lastname@example.org
You can also use the same contact methods to ask for your information to be amended.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest:
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
Right to data portability:
You have the right to data portability of the personal information that you have provided to us which allows you to obtain and use your personal data for your own purposes.
Checking your identity:
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
You can stop direct marketing communications from us by:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk concerns (opens in a new window; please note we can’t be responsible for the content of external websites)
This notice was last updated on 15/05/2018